Talk to our service team


VINCEL is here
to help

We’re committed to giving you the best experience with your new wine fridge for your home.
We are here to support you.



Raise a ticket

Need help with your VINCEL wine fridge?

We’re here to help your wine fridge experience get back on track.

Here’s a link to our Troubleshooting guide.

Still need help? 

If your fridge needs a service please raise a ticket below.

It’s the top left corner purple button ‘New Ticket’

Thanks, we'll be in touch

We know you’re keen to get your fridge up and running again and we’ll get back to you as soon as we can – up to three business days.  

If you need to chat to our friendly team right away, please call us on